To be able to use direct debit you need the following:
In order to use direct debits, you have to create that option for every person that allows direct debits. You can do this as follows:
Select the direct debit through bank account number 1 (2)
If a bank account number changes, or the member switches from bank, you'll have to create a new authorisation for direct debits.
By selecting the PDF icon, you can select and print an personalised authorisation letter.
Warning! If the member changes bank and thus the IBAN number, the letter will have to be created again.
An IBAN number consists of the country code (e.g. NL) followed by a check digit and bank code and account number. E-captain calculates if the bank account number is correct by using the check digit. If any digit changes, the check digit must change as well.
e-Captain has a very extensive Member Management package. We offer several basic trainings which teach you to work with e-Captain in an accessible way. The trainings take place at our office in 's-Hertogenbosch.
To be able to support you optimally, it can be easy to look with you on your computer from a distance. We use TeamViewer to do this. TeamViewer makes it possible to take over your computer from a distance.