If a member forgets his/her password or username, they can ask for it by clicking the link "forgot password and/or username" on the website.
In the My Captain tab you can send new login data by e-mail; click on the purple button to do so. With the button "set" you can give the member the possibility to set a new password. A passwor should contain 8 characters, of which 1 capital, 1 small letter and 1 digit.
We strictly advise you to use th option: e-mail me new login.
e-Captain has a very extensive Member Management package. We offer several basic trainings which teach you to work with e-Captain in an accessible way. The trainings take place at our office in 's-Hertogenbosch.
To be able to support you optimally, it can be easy to look with you on your computer from a distance. We use TeamViewer to do this. TeamViewer makes it possible to take over your computer from a distance.
