Create a credit invoice

Introduction

There are several possibilities for creating a credit note in e-Captain:

• If you create an invoice on which one item should not appear;
• The credit note can be for all of the amount outstanding on the invoice;
• The credit note can be for some of the amount outstanding on the invoice;
• If only one item on the invoice should be credited then you can select that item to credit.

Create a credit note

• Select Invoicing in the main menu
• Click on Create a credit note in the submenu
  
• A list of all unpaid invoices will be shown.

• Choose a contact to view the invoice and apply a credit note.
• Click on the   icon at the end of the line you want to credit.

• If the figure you want to credit does not match one or more of the existing lines then you can manually enter a credit invoice.
• You can also add a Comment/Reason. This comment will be shown on the invoice.

Action: balance credit note and invoice (no payment collected)

You can reconcile the amount without actually making a financial transaction. In this case, an entry is made in the General journal where the invoice and credit note are reconciled against each other. The outstanding amount of the invoice will be lowered by the amount of the credit note.

• In the Action box select Balance credit note and invoice.

• Enter a date if required and select Create a credit note
  

• The outstanding amount for the contact is reduced by the amount of the credit note.

• An automatic entry is made in the General journal of accounting, so the invoice and credit note cancel each other out.

• The credit note will automatically be emailed to the contact if their preferences are set to receive invoices via email. If their preferences are set to receive invoices via mail a PDF will be opened which can be printed.

Actie: Reconcile creditnote (already received)

You reconcile the amount to the member. The amount will go from your bank account, and you'll find the amount on your bank statement. You can register the payment on the credit note in your daybook.