To be able to use direct debit you need the following:
In order to use direct debits, you have to create that option for every person that allows direct debits. You can do this as follows:




Select the direct debit through bank account number 1 (2)



If a bank account number changes, or the member switches from bank, you'll have to create a new authorisation for direct debits.
By selecting the PDF
icon, you can select and print an personalised authorisation letter.


![]()
Warning! If the member changes bank and thus the IBAN number, the letter will have to be created again.

An IBAN number consists of the country code (e.g. NL) followed by a check digit and bank code and account number. E-captain calculates if the bank account number is correct by using the check digit. If any digit changes, the check digit must change as well.
e-Captain has a very extensive Member Management package. We offer several basic trainings which teach you to work with e-Captain in an accessible way. The trainings take place at our office in 's-Hertogenbosch.
To be able to support you optimally, it can be easy to look with you on your computer from a distance. We use TeamViewer to do this. TeamViewer makes it possible to take over your computer from a distance.